Conflict Resolution SkillsDVD - 2010
Author Susan Fee explains why it's possible to address conflicts, without ending up in a knockdown, drag-out fight. The DVD details strategies to deescalate disagreements, defuse angry emotions, and use language that enables a fair resolution to be reached so that everyone feels respected. The DVD provides an overview of conflict, how it escalates, and how it can be addressed in an appropriate manner.
Publisher: Monteray, CA : Healthy Learning Videos, c2010
Branch Call Number: DVD 303.69 CON
Characteristics: 1 videocdisc (ca. 70 min.) : sd., col. ; 4 3/4 in