Business Etiquette: Phone, Email, and Text

Business Etiquette: Phone, Email, and Text

Downloadable Video - 2015
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Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way. Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency. Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when.
Publisher: Carpenteria, CA, lynda.com,, 2015
Copyright Date: ©2015
Characteristics: data file,rda
Additional Contributors: lynda.com (Firm)

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